Salon Policies

• Appointments can be booked online, by phone, or by message. I recommend booking ahead, as my diary fills up quickly — especially around weekends and holidays.
• To secure your booking, I'll need your full name and a valid phone number or email address.
• If you'd like to add on extra treatments on the day, please let me know in advance where possible so I can allocate enough time.
• Walk-ins are not usually possible, but feel free to message me and I'll do my best to fit you in if there's a gap.

As a sole trader, every appointment counts. When someone cancels at short notice, it's often too late for me to fill that slot, which means the time is lost. The following applies:

• Please give at least 48 hours' notice if you need to cancel or rearrange your appointment.
• Cancellations made less than 48 hours before the appointment may be charged at 50% of the treatment cost.
• No-shows (where you don't arrive and haven't been in touch) may be charged at 100% of the treatment cost.
• Repeated late cancellations or no-shows may result in me being unable to take future bookings from you, or requiring full payment upfront.
• If you're unwell or have a genuine emergency, please get in touch as soon as you can — I'll always try to be understanding.

• A 20% deposit is required for all bookings.
• Deposits are non-refundable in the event of a late cancellation or no-show, in line with the policy above.
• Where a deposit has been paid, it will be deducted from your final bill on the day of treatment.
• If you reschedule with more than 24 hours' notice, your deposit will usually be carried over to your new appointment.

I always do my best to start on time so that the rest of the day's clients aren't kept waiting.

• Please aim to arrive a few minutes before your appointment time, especially if there's paperwork to complete.
• If you arrive more than 10–15 minutes late, your treatment may need to be shortened or rescheduled, and the full price may still apply.
• If you're running late, please message me as early as possible so we can work out the best option.

Some treatments use products that can cause allergic reactions. For your safety, a patch test is required at least 48 hours before your first appointment for any of the following:

• Brow tinting and lash tinting
• Brow lamination and lash lift
• Any service using a product or brand you haven't had with me before

I am also happy to patch test for spray tans if desired. Patch tests take just a few minutes and can be done in advance or at the end of another appointment. If you decline a required patch test, I won't be able to carry out the treatment.

• Before your first treatment, I'll ask you to complete a short consultation form covering medical history, allergies, and current medications.
• Please update me if anything changes between appointments — pregnancy, new medication, a recent procedure, a change in skincare routine, and so on. Even small changes can affect which treatments are safe.
• All information is kept confidential and is used only to plan your treatment safely, in line with UK GDPR.

• Payment is taken at the end of your appointment unless otherwise agreed.
• I accept card and bank transfers, and can also use payment links.
• Prices are reviewed regularly and may change without notice — the current price list is always available on request and is what you'll be charged on the day.

I take a lot of pride in my work and want you to leave happy. That said, please note:

• Treatments are non-refundable once they've been carried out.
• If you're not happy with your treatment, please let me know within 48 hours so I can have a look and put it right where possible. I'll always do my best to make things right.
• Reactions or issues that come up later (such as a lifting nail or premature tint fade) should be reported as soon as possible so we can discuss the cause and the best fix.

Treatments are a relaxing, personal experience and I want every client (and myself) to feel safe and comfortable. With that in mind:

• I reserve the right to refuse or end a treatment if a client is behaving inappropriately, aggressively, or appears to be under the influence of alcohol or drugs.
• In such cases, the full treatment price still applies.
• Mutual respect is everything — I'll always treat you with kindness and professionalism, and I ask the same in return.

• To keep appointments safe and relaxed for everyone, please don't bring additional guests or children to your appointment unless we've agreed to it in advance.
• Treatments involving hot wax, chemicals, or spray tan equipment aren't suitable around unsupervised children.
• If you'd like a treatment for someone under 16, please get in touch first — I'll need parental consent and there are some treatments I'm not able to offer to minors.

• I follow strict hygiene standards, including sterilising or single-use tools, fresh couch roll for each client, and regular surface disinfection.
• If you're feeling unwell on the day of your appointment (cold, flu, sickness, infection), please let me know as soon as possible — so we can make necessary adjustments.

• Your personal data (contact details, medical history, treatment notes) is stored securely and is used only for the purposes of running your appointments and keeping your treatment records.
• Your data is never sold or shared with third parties for marketing without your permission.
• You can ask to see, update, or have your data deleted at any time. I aim to respond to any such request within 30 days, in line with UK GDPR.

LMS Beauty welcomes all clients, including those who use assistance dogs.

• Under the Equality Act 2010, fully trained and accredited assistance dogs are welcome at all appointments. Please let me know at the time of booking so I can prepare the space.
• For hygiene reasons, dogs in training or pets not classified as assistance animals are not permitted in treatment areas.
• If you have any access requirements I should know about — wheelchair access, lighting, sensory needs, or anything else — please let me know in advance and I'll do my best to accommodate.